Adapt to Change

Develop Personal Effectiveness at Operations Level

Demonstrate Initiative and Enterprising
Behaviours

Project a Positive and Professional Image

Apply Emotional
Competence

Solve Problem and Make Decision at Operational Level

Solve Problem and Make Decision at Managerial Level

Engage in Service
Innovation Initiatives

Project a Positive and Professional Image

Demonstrate the Service Vision

Provide Go-the-Extra-Mile Service

Engage in Service Innovation Initiatives

Communicate & Relate Effectively at the
Workplace

Lead Workplace
Communication &
Engagement

Facilitate Effective Work Teams