Adapt to Change

Developing Personal Effectiveness (O)

Demonstrate Initiative and Enterprising
Behaviours

Project a Positive and Professional Image

Apply Emotional
Competence

Solve Problem Make Decision (O)

Solve Problem Make Decision (S)

Solve Problem Make Decision (P)

Engage in Service
Innovation Initiatives

Project a Positive and Professional Image

Demonstrate the Service Vision

Provide Go-the-Extra-Mile Service

Engage in Service Innovation Initiatives

Communicate & Relate Effectively at the
Workplace

Lead Workplace
Communication &
Engagement