” Go the Extra Miles - path to win your customer’s heart begins with Eben”

WSQ provide GEMS (Go-The-Extra-Mile for Service) course is a programme that provides the workforce in the service industry with the essential skills and techniques to bring the world class customer service culture into the organization. The course focuses on four aspects - service leadership, service capability, service mindset and service in small and medium-sized businesses.

Who to attend: Suitable for F&B, retail, transport, hotel & resort service staff.

Get yourself trained with better customer service skills and gain employment in the service sector.

Course Details:

1. Prepare for extra mile service

1.1  Identify the internal and external customers in one organization

1.2  Demonstrate the qualities of a service professional. Service begins with me!

1.3  Make a great first impression – Project confidence when dealing with customers through verbal and non-verbal communication.

2. Go beyond first impressions

2.1  Acknowledge the presence of customers in a timely manner upon their arrival

2.2  Initiate conversation with customers and share product knowledge

2.3  Identify customer’s needs and expectations to offer them a quality service

3. Go the extra mile interactions

3.1  Handle customer’s dissatisfaction in calm and professional ways.

3.2  Choose the appropriate action and review the effects of going the extra miles.

3.3  Ensure the ‘Go the Extra Miles’ service rendered within organization’s guidelines.

“We received a compliment from one of our key customers to praise about the excellent service level of our staff after attending the GEMS course.’ - Director of a Catering firm

Course Fee: from $20/ pax* only

After 90% SDF funding. With absentee payroll (SRP) funding.
* For Singaporean/PR. Subject to final grant approval

Certification to Participant (Statement of Attainment)

After successful completion and assessment, participants will receive a formal recognition through the award of a Statement of Attainment (SOA).

Visit WDA Website for further details.

Please email us at admin@ebencon.com to register or for further queries.