In today’s increasingly interconnected business environment, it is vital that staff be able to interact and work effectively with others int he workplace and with customers/clients.

Course Objective:

To enhance the ability to communicate and work effectively as a team; also to be able to conduct simple workplace negotiation in conflict situations.

 

Course Outline:

1. Prepare for extra mile service

1.1  Identify the internal and external customers in one organization

1.2  Demonstrate the qualities of a service professional. Service begins with me!

1.3  Make a great first impression – Project confidence when dealing with customers through verbal and non-verbal communication.

 2. Go beyond first impressions

2.1  Acknowledge the presence of customers in a timely manner upon their arrival

2.2  Initiate conversation with customers and share product knowledge

2.3  Identify customer’s needs and expectations to offer them a quality service

3. Go the extra mile interactions

3.1  Handle customer’s dissatisfaction in calm and professional ways.

3.2  Choose the appropriate action and review the effects of going the extra miles.

3.3  Ensure the ‘Go the Extra Miles’ service rendered within organization’s guidelines.  

” Foster a much closer relationship with my employees. Also helps me to build better working relationship with my staff which I have overlooked due to my busy schedule.” - Director of a construction firm

“When we start sharing between different departments, we begin to understand each other better… Better team work via interation… I like the course.” - Admin Manager

 

Course Fee: from $20/pax* only

 After 90% SDF funding. With absentee payroll (SRP) funding.

*For Singaporean/PR. Subject to final grant approval.

 

Certification to Participant (Statement of Attainment)

After successful completion and assessment, participants will receive a formal recognition through the award of a Statement of Attainment (SOA).

Visit WDA Website for further details.

Please email us at admin@ebencon.com to register or for further queries.