The Customer Centric Initiative (CCI)

  1.  provide service excellence roadmap/plan, past projects done and indicate where they are now
  2. lead to specific and quantifiable outcomes that will upgrade the industry to be among the best-in-class internationally
  3. Service improvements plans include:
  • Service audits
  • Development of service strategy, service promise, service blueprints, service standards, service measures
  • Redesign of service processes


Approach Us to Assist You to Get Gov Funding to Improve Customer Satisfaction

   Criteria: First you must have / be committed to :

  1.  Vision and commitment to build a strong service culture
  2.  establishing Service leadership or Customer experience or Service agility
  3.  Info Technology to strengthen service delivery


Eventually lead to Singapore Service Class (S-Class)

The S-Class Service Excellence Framework is a disciplined approach addressing key service capabilities & requirements, and built around cycles of learning. Service Capabilities are enhanced through 6 key Service Dimensions namely, Service Leadership, Service Planning, Information, People, Customers & Results ( Refer to Service Scorecard for Business Excellence). Be assured that with the S-Class Service Excellence your company will achieve greater business excellence/improvements